Better healthcare starts here.

"What everyone else has been doing is tweaking the existing model. Maybe what we need to do is start from the beginning. From scratch." Dr. Rushika Fernandopulle, Founder & CEO

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An entirely new model of primary care.

 
People & Process Payment Technology

Our only goal is to provide the best possible service and care for each patient- without any of the barriers or excuses that plague the current system. We’ve completely redesigned Primary Care to help patients better manage their health and navigate the health care system. Every patient gets a top-notch personal physician as well as a personal health coach who stays in close contact during and between office visits, both of whom are available by email, text, or video in addition to in-person visits. In addition, we provide great educational offerings, including group visits, to help patients stay on track with their health goals.

We believe the current way health care is paid for– piecemeal per sick visit– is fundamentally flawed. That’s why we work with progressive sponsors to provide a flat fee for all our services. Removing the operational burden of a fee-for-service model frees us to innovate and center our focus on our patients. We dramatically increase the investment in Primary Care to better manage health conditions before they lead to complications. And, in order to further reduce the barriers to excellent care, we don’t charge copayments for our visits.

To power a completely new model of care, we’re building a completely new IT platform. We like our software open, interoperable, and scalable. And we’ve designed it to be robust yet nimble, to allow for the continuous changes in process and roles that are hallmarks of rapid-cycle redesign in an innovative practice.


Press Room

  • Dartmouth To Offer New Primary Care Medical Practice

    Keeping people healthy is better for them—and less expensive—than caring for them when they are acutely ill. That’s the goal of Dartmouth Health Connect, a new primary care practice opening in February 2012, in conjunction with Dartmouth College, Dartmouth-Hitchcock, and Iora Health, a Cambridge, Mass., health-care company started by a physician who is turning the conventional method of delivering health care upside down. “What everyone else has been doing is tweaking the existing model.

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  • The Hot Spotter

    If Camden, New Jersey, becomes the first American community to lower its medical costs, it will have a murder to thank. At nine-fifty on a February night in 2001, a twenty-two-year-old black man was shot while driving his Ford Taurus station wagon through a neighborhood on the edge of the Rutgers University campus. The victim lay motionless in the street beside the open door on the driver’s side, as if the car had ejected him. A neighborhood couple, a physical therapist and a volunteer firefighter, approached to see if they could help, but police waved them back.

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  • Enlist The Patients’ Help: Supporting people to self manage chronic disease could help reduce its global burden

    Next week the United Nations will unveil its blueprint to tackle
    the global epidemic of chronic non-communicable disease. Its
    summit meeting will focus attention on rapidly rising rates of
    disease, which threaten economic and social development in
    poor countries and are putting unsustainable burdens on all
    countries’ health systems (BMJ 2011;343:d5762, doi:10.1136/
    bmj.d5762).

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  • Dartmouth Tests New Model For Primary Care in Hanover

    Tucked away in a downtown Hanover storefront that previously was home to a children’s clothing store and Omer & Bob’s bike shop, Dartmouth Health Connect seems worlds away from the sprawling campus of Dartmouth-Hitchcock Medical Center. Though Dartmouth is paying more through the college-sponsored health plan to send its employees to Dartmouth Health Connect, the hope is that overall health care spending will decline because people will be spending less time at the hospital.

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  • Healing health care

    Rushika Fernandopulle has set out on an even bigger challenge: to remake health care in a way that delivers better care at lower cost not only to the sickest patients, but to everyone.

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  • Is a Health Coach Better Than an Overworked Doctor?

    At Iora Health’s clinics, teams of doctors, nurses and health coaches work together to take care of patients holistically, bundling together mental health services, peer support groups and nutrition counseling with more traditional primary care services like physical exams.

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