I worked for many years on a Navajo reservation and as Chief of Family Medicine at an academic medical center, but have never experienced teamwork like I do at Iora. We are all committed to putting patients first. And that’s exactly why we get the results we do.
There’s time built in for the team, including my Health Coach Gabe, to build relationships with our patients — like Jerry, who had battled high blood pressure for years. The first thing we did was to have a conversation about what he wanted to get out of this.
We talked about his past treatment, his meds, his struggles, his goals. A year after seeing us regularly, Jerry is off all medication and has lost 40 pounds. He’s like a different person and says it’s all because we cared what he had to say. It’s what makes my job so special.
We believe that by investing more in primary care, we invest more in our patients. We take the time to get to know them as people, to learn about their goals and to understand how we can help in getting there. And because of this, our patients become more engaged and healthier.
We continuously measure our impact on the health of the patients and communities we serve using a rigorous methodology developed in partnership with an advisory panel from The Dartmouth Institute for Health Policy and Clinical Practice. We assess patient experience, engagement, access, clinical outcomes and coordination of care. And we share this population data with our sponsors transparently and frequently.
The number of people that use Iora for their primary care has grown quickly since our first practice opened in 2012. Results show that these patients are actively engaged, satisfied and very likely to recommend Iora to a friend.
As of 5/28/14.
Enrolled at an employer-sponsored practice as of 5/1/14. The ‘Industry Average’ represents population engagement in chronic condition management; ‘Iora’ reflects % of population that chose Iora as PCP.
As of 5/28/14.
Includes in-person visits after the first visit across all Iora practices as of 5/1/14, compared to an average of 1.6 primary care visits per patient, per year in the U.S. (Ann Fam Med. 2012; 10(6):503-509).
Based on intake and 6-12 month follow-up CAHPS patient survey at one Iora practice from March 2012 — October 2013; N=275.
I don’t feel rushed, patronized or unimportant. I’m still getting used to not having to fight for an appointment or to feel visible. I’m a respected customer with choice and dignity. That makes me feel like my health is important and encourages me to take the best care I can of myself.
Patient, Brooklyn practice
Iora’s patients dealing with hypertension and diabetes have had better success controlling these conditions as compared to the national average.
*As of May 1, 2014
*As of May 1, 2014
Our investment in primary care includes what we do for our patients as well as taking the time to coordinate care that happens outside of our practices. This results in healthier people. And healthier people leads to lower costs thanks to lower rates of specialty care, diagnostic use, ER visits and hospital admissions.
For more in-depth insights and background, explore our case studies. They take a deep dive into the experiences of three of our partner organizations — from the challenges they were facing to the process involved in offering their members primary care to the results we were able to achieve.